Terms of Service
1. The service
SonicFront provides an AI front desk for businesses: an AI receptionist that answers calls and texts for the business’s phone number, books appointments in the business’s calendar, takes messages, and a web dashboard to review and manage that activity.
2. Your account
You are responsible for the people you give access to your workspace and for keeping sign-in emails secure. Tell us promptly if you suspect unauthorized access.
3. Your information and your callers
- You confirm that the business information, hours, services and answers you give us are accurate, and you keep them up to date (you can edit hours and answers in the dashboard).
- You are responsible for using SonicFront lawfully with your own customers, including any notices or consents required where you operate. See our AI & call disclosure.
- We handle personal information as described in our Privacy Notice.
4. AI limitations
The AI receptionist follows the information you approve, but it can misunderstand callers or make mistakes. It does not give binding quotes, diagnoses or professional advice, and you should review calls and messages in your dashboard. Prices are only quoted where you have approved them.
5. Acceptable use
You will not use SonicFront to send spam or unlawful messages, to offer illegal services, to harass anyone, or to interfere with the service. We may suspend use that puts callers, the service or other customers at risk.
6. Fees
Fees, included usage and overage rates are set out in your order or plan. Usage (call minutes and text messages) is measured from our records. Prices on our website are proposed launch pricing until a plan is confirmed with you.
7. Availability
We aim to keep SonicFront available at all times but do not guarantee uninterrupted service. Telephone and messaging carriers, and the other providers we rely on, may occasionally fail or delay calls and texts.
8. Liability
To the extent permitted by law, SonicFront is not liable for indirect or consequential losses, or for lost business resulting from missed, misunderstood or delayed calls or messages. Our total liability is limited to the fees you paid in the three months before the claim.
9. Ending the service
You may stop using SonicFront at any time. On request we will delete your workspace data, except records we must keep by law.
10. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Contact
Questions about these terms: use the contact form on our website.